Mandatory Wording
If you are a “consumer” under section 3 of the Australian Consumer Law, the following mandatory text applies:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Definitions
In this warranty document:
(a) Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;
(b) Commercial Use Furniture means Goods acquired by the Customer for a business or commercial use, where the sales document provided to the Customer states that a Commercial Use Furniture Warranty applies;
(c) Ex-Rental Stock means Goods which are second-hand, used or ex-rental, where the sales document provided to the Customer states that an Ex-Rental Stock Warranty applies;
(d) Extreme Use means any damage caused to Goods which are outside of normal wear and tear, including spills from acids, solvents, dyes or other corrosive materials, ink, paint or bodily fluids, moisture of any kind, improper cleaning techniques or placing Goods outside in close proximity to heat or in direct sunlight;
(e) Factory Second Stock means Goods which contain a fault or imperfection (e.g. cosmetic issues like scratching or denting) or are ex-display models or floor stock and thus sold at a reduced price, where the sales document provided to the Customer states that a Factory Stock Warranty applies;
(f) Furniture means Goods described as furniture acquired by the Customer, but excluding any Outdoor Furniture, Upholstered Furniture or Commercial Use Furniture;
(g) Goods means goods supplied to the Customer;
(h) Lighting & Homewares means Goods described as lighting or homewares acquired by the Customer;
(i) Outdoor Furniture means Goods described as outdoor furniture acquired by the Customer;
(j) Serviceable Area means the specified locations to which ordinarily offers delivery for Goods;
(k) Structural Warranty means a warranty for defects in the frame or internal structure of Goods, and excludes any defects in the surface, decoration, fabric, cracks or finish of Goods; and
(l) Upholstered Furniture means Goods described as upholstered furniture acquired by the Customer.
Terms and Conditions
This warranty document is governed by, and is to be read with, the Terms and Conditions, which are located here.
